Real EmPowerment Solutions, LLC (“REPsolutions,” “we,” “us,” or “our”) operates Resolv Social (the “App” or “Service”). This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information in connection with our Service, as well as the rights and choices available to you regarding such information.
By using Resolv Social, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.
1. What Information We Collect
Information You Provide to Us
- Registration Information: When you create an account, we may collect a username, password, and optional profile information. Resolv Social is designed to be anonymous — we do not require your real name, email address, or phone number to use the Service.
- Health and Wellness Information: You may choose to share information about your mental health, emotional well-being, and related topics through the App. This information is shared voluntarily in community discussions and peer support interactions.
- User Content: Any messages, posts, comments, or other content you submit through the Service.
- Communications: If you contact us directly (e.g., for support), we may receive additional information about you, such as the contents of the message and any attachments you may send, and any other information you choose to provide.
Information We Collect Automatically
- Device Information: We collect information about the device you use to access the Service, including device type, operating system and version, unique device identifiers, and mobile network information.
- Usage Data: We collect information about your interactions with the Service, including the features you use, the actions you take, the time, frequency, and duration of your activities.
- Log Data: Our servers automatically record information when you access the Service, including your IP address, browser type, referring/exit pages, and timestamps.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. See the Cookies and Tracking section below for more details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service
- To create and manage your account
- To facilitate peer support interactions and community features
- To communicate with you about the Service, including sending technical notices, updates, security alerts, and support messages
- To monitor and analyze trends, usage, and activities in connection with the Service
- To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities and to protect the rights, property, and safety of REPsolutions, our users, and others
- To personalize and improve your experience on the Service
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analytics, customer service, and marketing assistance. These service providers are contractually obligated to use your information only as necessary to provide services to us.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, protect the personal safety of users of the Service or the public, or protect against legal liability.
- Business Transfers: If REPsolutions is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your consent.
4. How to Manage Your Information
- Account Information: You may update, correct, or delete your account information at any time by logging into your account settings within the App.
- Content Deletion: You may delete your posts and messages through the App. Please note that some information may remain in our backup systems for a limited period.
- Account Deletion: You may request deletion of your account by contacting us at support@resolv.social. Upon account deletion, we will delete or anonymize your personal information, except where we are required to retain it by law.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
For more information about the cookies we use, please see our Cookie Policy.
6. Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Resolv Social is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe a child under 13 has provided us with personal information, please contact us at support@resolv.social.
8. California Residents — Your Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your personal information, the business or commercial purpose for collecting your personal information, and the categories of third parties with whom we share your personal information.
- Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out of Sale: We do not sell your personal information. If this changes in the future, we will provide you with the right to opt-out.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To exercise your rights, please contact us at support@resolv.social.
9. European Union Users — Your Rights Under GDPR
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain data protection rights under the General Data Protection Regulation (GDPR), including:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate personal data.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
- Right to Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise your rights, please contact us at support@resolv.social. The legal basis for processing your personal data includes your consent, the performance of a contract, and our legitimate interests.
10. HIPAA Compliance
Resolv Social is a peer support platform and is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA). While we take the privacy and security of your health-related information seriously, the information you share on the platform is not protected health information (PHI) under HIPAA.
Resolv Social is not a healthcare provider, health plan, or healthcare clearinghouse. The Service does not provide medical advice, diagnosis, or treatment. Any health-related information you share in community discussions is shared voluntarily and at your own discretion.
We encourage you to be thoughtful about the information you share on the platform and to avoid sharing sensitive medical records or information that you would not want to be visible to other users of the Service.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
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